The Human Resources IQ advisory board consists of key thinkers and thought leaders in the Pharma space. These seasoned industry experts guide the topics on the Human Resources IQ site in addition to frequently contributing content and media. These industry leaders were selected due to the caliber of their work within their respective areas of expertise.
Vice President of Human Resources and Organizational Development
Vi, formerly Classic Residence by Hyatt
Diversity and Inclusion
HR Shared Services
About our Advisors
Peter Alkema is currently the CIO for HR at FNB, which is one of the largest banks in South Africa where he is also a member of the leadership team for the HR Shared Services. He has a Masters degree in Engineering from the University of the Witwatersrand in Johannesburg. At Accenture, he led large programmes in financial services that delivered transformational change in HR, Finance, Procurement and Real Estate. He has also worked in banking where he ran shared services and operational teams in procurement and real estate. In 2010 he was awarded a semi-finalist position in the South African Boss of the Year competition and is passionate about leadership, innovation and high performing teams. Peter has presented his operational experiences at conferences in Amsterdam, Philadelphia, Frankfurt and Cape Town.
For a more detailed profile, please visit http://www.linkedin.com/in/peteralkema and feel free to connect with him there.
Irving Buchen, Ph.D
Dr. Irving H. Buchen secured his Ph. D. is from Johns Hopkins and has been a professor and an academic administrator at Cal State, University of Wisconsin, and Penn State. He is currently a member of the doctoral business faculty of Capella University and associate vice president for IMPAC University.
He also has served as a management consultant, trainer, and executive coach here and abroad for numerous corporations including CITGO, Bankers Trust, and the American Can Company. He has written extensively on becoming and functioning as a consultant and trusted advisor for client companies and CEOs.
An author of eight books and nearly 200 articles, his publications have appeared often in Foresight, Executive Excellence, Chief Learning Officer, Training Management, etc.
An active futurist and expert on long range forecasting, he currently serves on the editorial board of the World Future Society and his most recent essay on scenario forecasting appeared in the 2008 conference volume.
Finally his most recent book “Partnership HR” (Davis=Black,2008) was just named one of the three top books in the HR field by Bloomsberg Business Euro TV Group, representing 900,000 subscribers.
Dr. Marshall Goldsmith is a world authority in helping successful leaders get even better–by achieving positive, lasting change in behavior: for themselves, their people and their teams.
The American Management Association named Goldsmith as one of 50 great thinkers and leaders who have influenced the field of management over the past 80 years. Major business press acknowledgments include: Business Week—most influential practitioners in the history of leadership development; The Times (UK)—50 greatest living business thinkers; Wall Street Journal—top 10 executive educators; Forbes—five most-respected executive coaches; Leadership Excellence—top five thinkers on leadership; Economic Times (India)—five rajgurus of America; Economist (UK)—most credible executive advisors in the new era of business; and Fast Company—America’s preeminent executive coach.
Goldsmith’s Ph.D. is from UCLA. He teaches executive education at Dartmouth’s Tuck School and frequently speaks at leading business schools. He is a Fellow in the National Academy of Human Resources (America’s top HR honor), and his work has been recognized by almost every professional organization in his field. In 2006 Alliant International University honored Goldsmith by naming their schools of business and organizational studies the Marshall Goldsmith School of Management.
Goldsmith is one of a select few advisors who have been asked to work with over 100 major CEOs and their management teams. He is co-founder of Marshall Goldsmith Partners, a network of top-level executive coaches. He served as a member of the Board of the Peter Drucker Foundation for 10 years. He has been a volunteer teacher for U.S. Army Generals, Navy Admirals, Girl Scout executives, International and American Red Cross leaders—where he was a National Volunteer of the Year.
Marshall’s 24 books include: The Leader of the Future (a Business Week best-seller), Coaching for Leadership and Succession: Are You Ready? (in the Harvard Business Memo to the CEO series).
Over 200 of his articles, interviews, columns and videos are available for viewing and sharing online (for no charge) at www.MarshallGoldsmithLibrary.com. Visitors to this site have come from 188 countries and have viewed over 2.1 million resources.
Dr. Laurie Bassi
Dr. Laurie Bassi is the CEO and a co-founder of McBassi & Company. She is also Chair of the Board at Bassi Investments, Inc.
Dr. Bassi is one of the world’s leading authorities on the emerging “decision-science” of human capital management—the processes and practices within an organization that align the management and development of employees with its business results. She loves working with clients to help them improve organizational performance through targeted, effective strategies for managing and developing their people.
She has overseen the development of the McBassi People Index®, a powerful tool for pinpointing and improving the unique people-related drivers of an organization’s business results.
Prior to launching McBassi & Company, Dr. Bassi served as the director of research for Saba Software and as vice president at the American Society for Training and Development (ASTD). While at ASTD, she created internationally recognized standards for measuring and valuing firms' investments in education and training, and a core set of quantitative indicators for measuring the effectiveness of knowledge management initiatives. She has also served as the director of several U.S. government commissions, and as a co-chair of the Board on Testing and Assessment at the National Academy of Sciences. The early years of Dr. Bassi's career were spent as a tenured professor of economics and public policy at Georgetown University.
Dr. Bassi has authored over 80 published papers and books, and is a sought-after speaker both domestically and internationally.
She holds a Ph.D. in economics from Princeton University, a M.S. in industrial and labor relations from Cornell University, and a B.S. in mathematics from Illinois State University.
Dr. Jac Fitz-enz
Dr. Jac Fitz-enz is acknowledged as the father of human capital strategic analysis and measurement. He published the first human resources metrics in 1978 and benchmarks in 1985. Recently, he was cited as one of the top five “HR Management Gurus” by HR World, and by SHRM as one of the 50 persons who have “significantly changed what HR does and how it does it.” In 2006, IHRIM presented him with the Chairman’s Award for Innovative Excellence in Information Management.
Dr. Fitz-enz has published eight books and over 230 articles, reports and book chapters on measurement and management. He is the only two-time winner of the SHRM Book of the Year. His 2001 The ROI of Human Capital is the only total system model for valuing HR services. Dr. Fitz-enz has trained more than 85,000 managers in 45 countries. His monthly column, "Leading Edge," appears in Talent Management journal.
In June 2007 he organized a group of 20 companies to build out HCM:21™, his model that aligns, integrates and predicts the effects of HR services and measures leading indicators and intangibles. Contact Dr. Fitz-enz at firstname.lastname@example.org, (408) 223-7750 and www.humancapitalsource.com.
Jack J. Phillips, Ph.D. is chairman of the ROI Institute, Inc., the leading source of ROI competency building, implementation support, networking and research. Phillips provides consulting services for Fortune 500 companies and major global organizations.
His expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. Dr. Phillips has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, as president of a regional bank and as management professor at a major state university. On two occasions, Meeting News named Dr. Phillips as one of the 25 Most Influential People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him an award and honored Phillips's ROI study with its highest award for creativity. The American Society for Training and Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI.
Dr. Phillips has undergraduate degrees in electrical engineering, physics, and mathematics; a master's degree in Decision Sciences from Georgia State University; and a Ph.D. in Human Resource Management from the University of Alabama.
Avi Singer is the Vice President of People for Undertone Networks. Additionally, he is an Organizational Development professional who has held various Learning and Organizational Development Positions at Blue Man Group, Google and DoubleClick. At DoubleClick he was responsible for designing a hiring model that doubled the organization’s size from 700 to 1500 employees in just two years. In addition, he was responsible for developing the change management strategy for a $3.2 billion acquisition of DoubleClick by Google. He has introduced various organizations to new models for management and leadership development, learning through social networks and talent/succession management. Prior to joining the corporate world Avi spent 5+ years in the Education and Not-for-Profit sector. Avi has graduate degrees in organizational psychology and marriage and family therapy. He is currently excited about social networks, change management and leadership development.
Camp completed his undergraduate degree at the University of Central Arkansas and recently finished his Masters of Public Administration degree at the University of Arkansas.
Edward Trolley is widely recognized for having started the training outsourcing industry when he orchestrated the first comprehensive training outsourcing deal between DuPont and The Forum Corporation in 1993. After joining The Forum Corporation, Trolley continued to advance this outsourcing concept with leading companies such as The Moore Corporation, NCR, Texas Instruments, KPMG Canada, SmithKline Beecham, Irving Oil and other organizations around the globe.
Prior to entering the training outsourcing provider space, Trolley spent 26 years with DuPont where he held a variety of progressive leadership positions in three of DuPont’s strategic business units and two of its functional organizations. In his last role, he was head of DuPont’s Training and Education where he oversaw and guided the training and education for the 110,000-person multi-national corporation.
In 2002, Trolley was named as one of the “100 Superstars of HR Outsourcing” by HRO Today magazine, and in 2007 he was recognized as one of the industry’s 20 most influential people in training by TrainingIndustry.com.
Trolley is co-author of the book, Running Training Like a Business. He is also a contributing author to two ASTD published books, Building Learning Capability Through Outsourcing and Lies About Learning. Trolley is a highly requested presenter at industry conferences and his concepts and ideas have been included in hundreds of business publications around the globe.
As Vice President of Human Resources and Vi’s Chief Learning Officer, Judy Whitcomb is responsible for leading Vi’s learning and organizational development strategy, and for aligning and maximizing the organization’s investment in education and training to help advance the strategic goals for the company’s 21 locations nationwide. Vi is a developer, owner, and manager of residential communities for older adults. Whitcomb earned her bachelor’s degree from DePaul University and her MBA from Roosevelt University, Chicago and is SPHR certified.
Key Contributions to Vi
Since joining Vi in 2007, Whitcomb has implemented a number of key initiatives including a implementation of Vi’s first corporate university and educational governance strategy. Within one year of implementing a comprehensive organizational learning strategy, employee engagement scores (survey conducted by Hay Group) for training and development were 18 percent higher than industry norm, 19 percent higher than national norm, and 21 percent higher than high-performing companies.
During Whitcomb’s tenure, Vi has named one of Training magazine’s 2011 Top 125 learning organizations, Chief Learning Officer Magazine’s 2011 LearningElite, and one of E-Learning Magazine’s 2011 Top 100 companies for learning. Bersin and Associates featured her organization’s work in a best practices report.
Previous Work Experience
Whitcomb brings more than 20 years of experience in various leadership positions in the transportation, financial services, employee benefits, and health care industries. She has been an executive coach; has worked with boards and governance; and has administered every aspect of learning management systems from group facilitation, curriculum development, and classroom training to system implementation. She is a certified Gallup Strengths coach and has taught Human Resources certification courses at DePaul and Northern Illinois universities.
Prior to joining Vi, Whitcomb served in various leadership roles in human resources, learning and organizational development, sales, marketing, and operations. She has worked in the fields of employee benefit services, financial services, and held a 19 year career at United Airlines. Her work has been featured in HR Magazine, Human Resources Executive, Fortune, CLO Magazine, E-Learning! Magazine, and Training Magazine.
Professor Eric Y.H. Tsui
Professor Eric Tsui is a researcher and practitioner in Knowledge Management Technologies, Cloud-based Knowledge Services & Blended Learning.
Between 2000 and 2005, Tsui assumed the roles of Chief Research Officer, Asia Pacific for CSC and Innovation Manager at Australian Mutual Provident (AMP) and Maybank. Tsui was responsible for strategic research, knowledge brokering, innovation management and university-industry collaborations. His research areas are on knowledge management technologies, portals, semantic technologies, and E-Learning systems. He was published in, among others, Expert Systems With Applications, Knowledge-based Systems, and Information Processing and Management journals.
In his academic capacities, he has designed and delivered Knowledge Management, Artificial Intelligence, Business Process Management, Portal, and MIS courses at the University of Sydney, University of Technology, Sydney, University of New South Wales, RMIT University, University of Kentucky, Stellenbosch University, The Hong Kong Polytechnic University, and City University of Hong Kong. Tsui leads Asia’s only master degree in Knowledge Management which is delivered via blended learning. He received the High Impact Award 2008, finalist and winner of the Teaching and Learning Innovation Awards in 2009 and 2010 respectively at The Hong Kong Polytechnic University.
Appointed as the Professor of Knowledge Management at the Hong Kong Polytechnic University under the President’s Distinguished Professionals Scheme in September 2002, he joined the university full time in March 2005. In the past 6 years, he has designed and delivered numerous public and custom-designed knowledge management and technologies workshops.
He has also consulted extensively for government departments and private organizations in Australia, Hong Kong, Singapore, Malaysia, and Brunei. and has B.Sc. (Hons.) (Sydney), PhD (Deakin) and MBA (USQ) qualifications.
David Yudis is a talent management executive who has driven business results through creative human capital solutions. Extensive experience in consulting and internal corporate positions reinforced by advanced education in psychology, business and learning. Work includes 15+ years advising senior executives in the entertainment-media, consumer products-retail, financial, pharmaceutical, and technology industries. Functional expertise in driving and aligning talent to organizational strategy, change management, culture development, performance improvement, team effectiveness, assessment (e.g. 360) for selection, development, and executive coaching. Yudis is also a Licensed Psychologist. Proficient in Spanish. Creative applications in program design, development and facilitation.
Devora L. Lindeman is a Partner with Greenwald Doherty LLP, a labor and employment law firm exclusively representing management in relationships with employees and unions, with offices in New York, New Jersey, and Connecticut. She provides management training to employers and employer associations on these and other topics. Lindeman joined Greenwald Doherty in 2007 with many years experience in management-side labor and employment law. Previously an attorney at Proskauer Rose, LLP, she divided her practice between human resources consultation and court and agency litigation. Lindeman spent a number of years at a labor and employment boutique firm prior to that. Since she has a business background, she understands employers’ needs and works with them to creatively solve employee issues. Much of her practice involves counseling clients on issues that arise daily, such as responding to workplace discrimination or harassment complaints, dealing with wage and hour compliance issues, accommodating individuals with disabilities, dealing with leave laws such as the Family and Medical Leave Act and routinely addressing the other myriad of situations that arise on a daily basis when one has employees. She also reviews and drafts employee policies and handbooks and assists employers with employee agreements, such as non-compete and confidentiality agreements, as well as those involved with reductions in force. Lindeman lectures to trade and business associations on various employment law topics.
Lindeman received her undergraduate degree from Sarah Lawrence College and graduated from Rutgers School of Law—Newark with Highest Honors. During law school, she served as the Notes & Comments Editor for the Rutgers Law Review. On graduation, she was inducted into both the Order of the Coif and the Order of the Barrister. She then clerked for the Honorable Stanley R. Chesler, U.S.M.J., in the District of New Jersey. Lindeman has practiced management-side labor and employment law ever since. She is admitted to practice in New York and New Jersey.
Diane Pfadenhauer has served in roles as in-house labor and employment counsel and senior vice president of human resources & administration. Pfadenhauer has trained hundreds of HR, legal and other professionals, been responsible for strategic planning, compliance, conducting investigations of alleged discrimination and harassment, policy development, compensation, performance improvement, union relations, real estate and facilities management and risk management. She has worked extensively in the benefits area, has merged and consolidated plans, served as plan trustee and fiduciary and has developed innovative ways to save her companies millions of dollars while reducing the potential for liability.
Companies with whom Pfadenhauer has worked range from global Fortune 500 to regional non-profits. She has served in a variety of roles including Vice President of Human Resources for ASCAP (The American Society of Composers, Authors and Publishers); Senior Vice President of Human Resources and Administration of Executive Telecard, Inc. (d.b.a. eGlobe; NASD: EGLO); Head of HR and Labor & Employment Counsel for Queens Group, Inc. (a division of International Paper Corporation) and held senior level positions at Nikon, Inc.
Pfadenhauer is a member of the New York State Bar. She is a member the American Bar Association, the New York State Bar Association, the Suffolk County Bar Association, the Turnaround Management Association, and the Society for Human Resources Management. She serves on the EEO Committee and the Committee on Employee Benefits of the Labor and Employment Section of the New York State Bar Association. Her articles on employment law and human resources have appeared in industry publications such as HR Magazine, HR Advisor Journal (published by Thomson/West), The Journal of Private Equity, and the Daily Bankruptcy Review (published by Dow Jones). She is a past president of the Long Island Chapter of the American Society for Training & Development and is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute. She was recently awarded the New York State Liberty Award for her Pro Bono work in Louisiana following the devastation of Hurricane Katrina.
Pfadenhauer received her law degree, cum laude, from St. John's University School of Law where she was awarded the ABA/BNA Award for Excellence in the Study of Labor & Employment Law. She is a graduate of New York Institute of Technology's Center for Labor & Industrial Relations where she received her M.S. with distinction, in Labor & Industrial Relations. She received her B.A. from S.U.N.Y. Potsdam, majoring in Industrial Labor Relations.
Since 1992, Pfadenhaur has been a professor in New York metropolitan area teaching graduate courses in Business Law, Employment Law, Human Resources, Alternative Dispute Resolution, Compensation & Benefits, and Organizational Management. She is currently Professor of Management at St. Joseph's College in Brooklyn and Patchogue, New York.
Dr. Anna Tavis has pursued a global Talent Management and Learning career in business, academia and consulting. She is currently responsible for Talent Management, Organization Development and Learning supporting PineBridge Investments (Formerly AIG Investments) based in New York City. She is leading projects and organization change focused on the successful divestiture of the Asset Management unit from AIG. In her role, Anna supports leadership communications, organization redesign and employee reengagement and high potential retention initiatives.
Prior to AIG, Tavis led the organizational development function for Motorola in the Europe, Middle East and Africa regions based out of the UK. She later transitioned to be the Head of Talent Management for Nokia based out of Finland. She has worked extensively in Europe, India, Eurasia and the Middle East.
In the United States, Tavis was leading global learning and development at United Technologies Corporation based in Hartford, CT. servicing over 215,000 employees in more than 70 countries.
In academia, Tavis served on the faculty at Williams College, Fairfield University, and Columbia University. She is currently an adjunct professor at NYU teaching graduate courses in Talent Management and Organization at the Department of Leadership and Human Resource Management.
Tavis was born in St. Petersburg, Russia, and graduated from Herzen Pedagogical University with a degree in languages and education. She completed her undergraduate education at Bradford University, UK and Dartmouth College, USA. She earned her MA and PhD in comparative literature from Princeton University and later received an advanced certificate in Business Administration from the University of South Carolina.
Kee Meng Yeo
Kee Meng Yeo, Director, Global Learning and Development at Amway, is a business-oriented human resources and organizational development executive who has worked with both domestic and global corporations for more than 25 years. Prior to joining Amway, Yeo was at Unilever and Johnson & Johnson, where he was responsible for conceptualizing and establishing Johnson & Johnson's first virtual corporate university, stressing collaborative learning and development worldwide. Before Johnson & Johnson, Yeo worked in a number of multinational organizations, including Pharmacia, Monsanto, Dow Chemicals and Olivetti. While he has spent most of his career in human resources and organizational development, Yeo also has experience in knowledge management and pharmaceutical marketing. He is an expert in strategic organizational change, talent development and global cross-cultural business communications, as well as design and implementation of technology-based talent development processes.
Yeo has co-authored a number of papers, including "The Patterns of Successful Dialogue" (Executive Excellence, May 1999) and "Cultural Transcendence as Strategic Advantage" (International Academy of Business Disciplines Conference, November 1997). More recently, he has published articles in CLO Magazine and ExecBlueprints and has been quoted in a several leading HR and Learning journals on learning and development. Yeo is currently serving on the Advisory Board of the Stevens Institute’s WebCampus and the Editorial Board of Training Industry Quarterly; he has also on the judging panel for the IQPC’s Corporate University Best in Class Awards for the past two years.
Jenny DeVaughn specializes in strategic corporate and professional growth via social media consulting.
Prior to starting her own consulting company, Social Precision, DeVaughn gained vast experience using social media as an Executive Recruiter. Her primary focus was to increase business and contacts, which was aided via social media initiatives. DeVaughn’s pay-it-forward approach has afforded great opportunities to work with non-profit organizations. She is actively involved with various Atlanta organizations and associations. She is the Executive Vice President of Member Services for the Society for Human Resource Management - Atlanta Chapter (SHRM-Atlanta); the Director of Career Advancement for the National Association of Asian American Professionals (NAAAP). She also serves on the sponsorship team for NAAAP Atlanta’s Chopstix for Charity as well as volunteers for the American Cancer Society. DeVaughn is a member of ProWIN, the Professional Women's Information Network. Additionally, DeVaughn participates in the
Recruiting Society of the Technology Association of Georgia (TAG), Legal Marketing Association (LMA) and the Association for Accounting Marketing (AAM).
DeVaughn has been recognized in the top five of the most connected in the metro Atlanta area with over 17,000 direct contacts on LinkedIn; featured in the Atlanta Journal-Constitution and the Atlanta Business Chronicle; featured on TV during the NBC 11 Alive News and is a frequent speaker at professional seminars on a variety of topics on “How to Use Social Media at the Workplace.”
DeVaughn received her Bachelor of Arts in Business Marketing from the University of Phoenix.
Eric Winegardner, VP of Client Adoption for Monster.com is a skilled Internet recruiter. Prior to joining the Monster team in March of 2004 he was an active and vocal customer for over six years. He spent three years as a recruiter in a niche Executive Search firm and five years responsible for the US Recruiting operations of a Fortune 500 Financial Services organization. Eric possesses a strong working knowledge of online tools and the impact of the Internet on the recruiting industry as a whole. In his current role, Eric is responsible for all client training and post-sale consulting services at Monster and speaks to thousands of human capital professionals a year on leveraging the changing recruiting landscape to hire and retain the best talent possible.
Katherine Mehr has been working in the news/media/publishing industry for over five years. Currently Mehr is the Publisher for Human Resources IQ, an online HR/training magazine and portal for sharing ideas, best practices and solutions within the business community.
Prior to Human Resources IQ Mehr’s roles included reporting for Long Island Newsday, Hicksville Illustrated News and the Westbury Times on local news, crime, politics and human interest/features. She then moved to the production side of the industry as a conference director for the International Quality and Productivity Center (IQPC), which provides business executives with tailored conferences, seminars and training. Mehr’s emphasis was in the pharmaceutical and human capital divisions.
Mehr earned a bachelor’s degree in journalism and communications from St. John’s University, Queens, NY. She has received numerous awards for her written work from the International Society of Poetry and the National Poets Society.
Michelle T. Johnson
Michelle T. Johnson is a Kansas City area native who is a diversity consultant, speaker and writer, as well as a former journalist and former employment attorney of several years. Ms. Johnson, a certified mediator, is the author of articles and books on diversity, including Working While Black published in 2004 by Chicago Review Press as a career guide for African-Americans employees in the workplace, which has been mentioned and reviewed in several national magazines. Ms. Johnson’s third book “The Diversity Code: Unlock the Secrets to Making Differences Work in the Real World” was published September 2010 by AMACOM, the publishing arm of the American Management Association.
Additionally, Ms. Johnson has been a commentator on National Public Radio (“NPR”) and has had a diversity column in the Business section of the Kansas City, Missouri’s daily newspaper since 2008 called “Diversity Diva”. Ms. Johnson has spoken on diversity issues and conducted diversity workshops for several organizations, businesses and colleges across the country, including Wal-Mart Headquarters in Bentonville, Ark.; H&R Block, Hallmark Cards, and several municipalities. More information on Ms. Johnson can be found at www.MichelleTJohnson.com
Rod Barriger is Director of Global HR Shared Services at Dow Corning Corporation. Rod’s background also spans several financial and accounting related roles. He transitioned into his current role four years ago. Rod is currently a member of the SSON Advisory Board and has spoken on several shared services topics including global leadership, global communication/cultural strategies and the role of shared services in HR transformation. Rod earned his bachelor’s degree in Accounting and Economics from Alma College and an MBA from Wake Forest University.
Kym Burke is the Vice President, HRConnect and led the design and development efforts for Iron Mountain’s leading edge HR service delivery model. She holds an Masters of Science from the University of Maryland. She has more than twenty years in global HR, primarily as an HR consultant to Fortune 500 companies in the areas of organizational communication, change and project management, and HR effectiveness.
Thought leader and counselor with demonstrated ability in engaging and influencing Compensation Committees and C-level executives regarding innovative compensation, benefit and human resources changes.
Kelvin Lovely is a Business Process Analyst with Infor Enwisen. He is a Senior Professional in Human Resources with over 25 years of extensive HR and Operations experience. His professional experience includes managing the HRIS function, the design, development, implementation and operation of the HR Services Center for Allstate Insurance and leading the Shared Service Delivery Center for Anderson Consulting and Accenture’s HR Business Process Outsourcing organization.
Katie Reagan is the Director of the HRConnect Contact Team with Iron Mountain. She holds a MBA from the University of Colorado and has worked in Human Resources for twenty years, both at corporate and field levels, for public and private companies.