Is It Training or Education?
Posted: 12/21/2009 11:44:00 AM EST | 8
|
The word "training" has been used to describe so many activities that the word has lost its meaning and value. In reality, most of the training in corporate America is education. Education provides knowledge but training provides the enhanced ability to perform. Consider this: Which gives the greatest return on investment—education or training—when it comes to leadership, teamwork, supervision, coaching sales and service?
Training is the process of bringing a person to an agreed standard of proficiency by practice and instruction. Yet what is actually performed is mostly instruction with little to no practice. If you really wanted to be talented and proficient at something, would you:
- Hire a motivational speaker?
- Read a book?
- Watch a video?
- Attend a seminar?
- Take an online course?
- Practice with an expert coach?
If you wanted to dance, drive a car, play golf, tennis, ride a bike, play a musical instrument, etc., undoubtedly you would choose option six, coached practice. Here is where the difference between true training and education occurs. The first five options are education and what many companies invest in for management development, leadership skills, sales skills, supervision training and customer service training.
However, only through coached practice will you obtain a level of competence, an agreed to standard of proficiency. The reality is what most people call training today is nothing more than education. The performing arts, martial arts and athletics are activities that conduct true training. Those engaged in each of these endeavors are measured by their proficiency.
The chart below gives an overview of the difference between education and true training. As you see, with education you “know about” a subject, but with real training, you are proficient, talented and confident.
| What | Outcome | Results |
| Education | Awareness | Know About |
| Role Play | Deeper Understanding | Try It |
| Coached Practice | Proficiency, Talent, Confidence |
How Well, at will |
| Field Coaching | Proficient, Talent, Confidence | Business metrics |
If the measure of competence is to know about the subject, then education is fine. Role-play is a simulation that gives the participant a deeper understanding. For some, role play is simply willingness to try it. How often has it been said, “I wonder if it will work in the real world'? For instance, if your loved one needed CPR, would you be comfortable using a person who had only taken an online course, or someone who had real CPR training?
For education and role-play, all training is self-induced. You make an attempt on your own and achieve a result. You modify the attempt until you achieve a result that satisfies you. For most, when this point is reached, training is finished and that is the difference between amateurs and professionals. Amateurs practice until they get it right; professionals practice until they can’t get it wrong. Your best performers are continually practicing. Your average performers practice until they succeed once or twice, and your poor performers give up after a couple of attempts.
In a difficult economy, training is the first budget to be cut and usually the last to be restored or increased when the economy improves. Why? The general perception is that training doesn’t work or last.
Coached practice is enough repetitions to get the feel of performing the task well and then the standard is raised to “how well” you can do it. In sports this is commonly referred to as “muscle memory.” In business, practice should be tied to an agreed upon standard directly linked to a business metric. You learn to play notes on a musical instrument by high repetition to play a song well, so why shouldn’t this same axiom be true for sales, leadership, management, supervisory or customer service skill.
Most organizations have some level of “training” in the essential elements of business. Like any other ability, until they can be broken down into distinct skill elements that can be practiced through repetition, the expected results will continue to be disappointing.
Without defined measurable skills, field coaching will not be successful either. Unless the coach and the learner have a defined level of skill and agreed to measure of competence, how does the coach coach? To what standard does the coach coach?
Organizations in the training industry have been and continue to be part of the problem. Unfortunately, fads and entertainment are common within the industry. e-Learning is only popular because less time and money is wasted. Worse yet in some so-called training exercises, some participants have been put at risk, and some are actually injured, all in the name of business training. This is unconscionable and reflects poorly on the entire industry.
At The PAR Group, we admit to being guilty of developing our own e-learning. With our PAR e-University, our primary goal was to create a blended learning so that time in the classroom was maximized for practice. However, we do know that some will just take the online course. What our firm learned is that if we did not have this option available, some clients pushed back on the amount of classroom time required. Once the e-learning option was available, the push back was for more practice time. By giving people a choice, they always choose the option for more coached practice.
So if you are charged with increasing the proficiency of your workforce to an agreed standard of performance, choose wisely. In a difficult economy, your job could hinge on understanding the difference between education and training.
-
Gainsharing: An Incentive Plan or Employee Involvement? -
How To Kick-Start a Stalled Job Search -
It Takes EQ, Not Just IQ -
Giving Effective Feedback and Counseling Employees -
Workforce Planning Makes for a Smarter Reduction in Force -
Beware the Holiday Turkey: A Cautionary Tale for Employee Holiday Gifts -
Key Tips for Enjoying a Risk-Free Company Holiday Party -
Nine Ways to Spread Holiday Cheer (and Boost Morale) at the Office -
The 403(b) Plan Document Deadline is Just Around the Corner -
10 Tips for Designing a Successful Worksite Wellness Strategy for Your Company
* = required.
This would be a great HR Webinars topic! |
This would be a great HR Webinars topic! |
I guess, instead of completly cutting down with the training, perhaps one can go for the cascading modal. You need the critical mass anyways ! |
A thought provoking article, aptly highlighting the facts about the misconception and even misuse of the word 'Training'. Much to be blamed for this situation are the providers of 'Training' often in connivance of the senior managements of the corporations. The latter giving the false impression to their Boards / Share Holders of making continuous efforts for developing their employees (they reserve the most costly programs often held at exotic overseas locations for themselves). Since the learning is not properly targeted the outcomes are more often than not disappointing and outcomes being difficult to quantify, everyone involved (Training Provider, Management and the Participant) gets away with it.
I am certainly not advocating that attending formal learning events should be stopped. I do recommend however that detailed homework before and after the event needs to be carried out, much like launching a mini project. The following steps should make the learning meaningful:
1. Before nominating an employee his/her learning and development needs should be carefully determined, through performance appraisal and other tools.
2. The selected program should closely match these learning needs.
3. The participant and his/her seniors should hold detailed discussion before the event as to what benefits are expected to be acquired by attending the programm.
4. Similarly, a post learning discussion should take place to plan the implementation of the newly acquired concepts and techniques, with the close involvement of the participant's peers.
5. The implementation plan should have a built-in progress review schedule to ensure that it does not fizzle out with time.
6. For senior management staff attending lengthy courses should be stopped, since they will not change. I say this with conviction because I have experienced that a person already successful does not change unless faced with a dire situation challenging his/her survival in the company. This is true especially where behavioral learning is involved. Therefore I suggest that senior management staff should only be allowed to benefit from very short (half a day to two days, at the most) seminars & conferences to learn about the latest developments and trends in the particular field of his/her interest. |
A thought provoking article, aptly highlighting the facts about the misconception and even misuse of the word 'Training'. Much to be blamed for this situation are the providers of 'Training' often in connivance of the senior managements of the corporations. The latter giving the false impression to their Boards / Share Holders of making continuous efforts for developing their employees (they reserve the most costly programs often held at exotic overseas locations for themselves). Since the learning is not properly targeted the outcomes are more often than not disappointing and outcomes being difficult to quantify, everyone involved (Training Provider, Management and the Participant) gets away with it.
I am certainly not advocating that attending formal learning events should be stopped. I do recommend however that detailed homework before and after the event needs to be carried out, much like launching a mini project. The following steps should make the learning meaningful:
1. Before nominating an employee his/her learning and development needs should be carefully determined, through performance appraisal and other tools.
2. The selected program should closely match these learning needs.
3. The participant and his/her seniors should hold detailed discussion before the event as to what benefits are expected to be acquired by attending the programm.
4. Similarly, a post learning discussion should take place to plan the implementation of the newly acquired concepts and techniques, with the close involvement of the participant's peers.
5. The implementation plan should have a built-in progress review schedule to ensure that it does not fizzle out with time.
6. For senior management staff attending lengthy courses should be stopped, since they will not change. I say this with conviction because I have experienced that a person already successful does not change unless faced with a dire situation challenging his/her survival in the company. This is true especially where behavioral learning is involved. Therefore I suggest that senior management staff should only be allowed to benefit from very short (half a day to two days, at the most) seminars & conferences to learn about the latest developments and trends in the particular field of his/her interest. |
A very good article - bringing out the true difference between education and training. I agree that education gives knowledge and brings an awareness, while training gives an enhanced ability to perform through continuous practice and instructions. Training, according to me is bringing out the hidden abilities and increase your performance after putting it into continuous practice |
I wrote the same kind of article on my blog. Please read mine at www.moinuddinchowdhury.webs.com and send your comments to moinuddin.chowdhury@futureleadersgroup.com
I just loved the article you wrote. Thanks to G. Thomas Herrington and Patrick T. Malone. Thanks and regrads.
|
I like and support much of what is said here and especially agree that coached practice has the most bang for the buck in effecting behavioral change. As distinctions go, I tend to think of training as a more mechanical enterprise, teaching employees what to do by way of mimicry and imitation. The way factory workers are taught repetitive motion work, or customer service reps are given scripts for the situations they are most likely to face are examples of "training." Education that follows an academic model is pretty weak in that it only creates awareness. But other forms of education, including those that use hands-on, role-playing, coaching and practice help the student learn how to think AND ACT in new and more powerful ways. |
-
13th Annual Talent Management Summit
Flamingo Las Vegas Hotel & Casino
September 27- 29, 2010 -
Partnering Baby Boomers with Gen Y’s to Execute Knowledge Transfer in the Workplace
December 10, 2009
Register Now -
National Recruitment and Retention Summit 2010
WatersEdge, Sydney
September 28- 30, 2010 -
HR & Organisational Development Week 2010
Hilton Ramses, Cairo, Egypt
September 26- 29, 2010
-
Starship Enterprise Needs Both Captain Kirk and Mr. Spock
Star Date 2314. These are the voyages of the Starship Enterprise...With these words, movie and television...Read more
G. Thomas Herrington and Patrick T. Malone
-
Six Steps to Getting Employee Buy-In
Every organization has established policies and work rules, and healthcare providers are no exception. In...Read more
G. Thomas Herrington and Patrick T. Malone
-
What Makes the CEO Say "Yes"?
As a chairman and CEO of an $85M company with over 700 employees I was presented with my fair share of...Read more
Doug Wilwerding
-
A Workforce Capable to Grow With GE
Outsourced Team Members Want Careers, Too Why Outsource the Human Resources Function? There are many reasons...Read more
John Blowers


Replies (0)