The process for hiring nurses within the University of Pennsylvania Health System initially functioned much as it does in most other U.S. hospitals. Recruiters in human resources screen candidates and pass those most qualified onto the hiring manager. However this process... Read more

As customer expectations ratchet higher and higher, companies are looking for creative strategies that will keep their customers from fleeing to the competition. Great customer experiences are the new differentiator. Customers ask themselves, “If I can get fabulous service from a... Read more

SSON spoke to Dwain Stevens, Sr Manager of HR operations, Nissan North America, about their North American HR Shared Services strategy and how HR Technology played a pivotal role in cutting costs and adding value. SSON: I would... Read more

Organizations need employees to be more engaged to reap the benefits of their full potential. Even employees who work hard can leave their brains at home, thus not contributing much in the way of new ideas. Businesses can't afford robotic employees just going through the motions. There... Read more

We're all trying to step up our game with social media, whether it's recruiting, knowledge transfer/management or otherwise. Here's my struggle though: To get buy in for social recruiting, some of you probably need some metrics to build a business case and show the ROI, right?... Read more

Editors Note: This case study, though based on South Africa, can be translated throughout organizations across the globe. The global recession has not passed South Africa by and while individual managers can’t impact directly on the country’s economic... Read more

Star Date 2314. These are the voyages of the Starship Enterprise...With these words, movie and television viewers all over the world realize they are in for another hair-raising, interstellar adventure of the Enterprise and its courageous Captain James T. Kirk and First Officer Mr. Spock. Read more

She talks down to you like you are a child, keeps spreadsheets of your mistakes, withholds vital information from you and blames you for every problem that comes up. Her number 1 goal is to make you look bad. She’s your worst nightmare, a living, breathing she-devil…a truly... Read more

Why is it that top flight college grads typically don’t choose Human Resources as their desired target profession? Cynthia Nelson, President of Plan B Executive Search, posed this question while I was contemplating writing this article. Since I have the pen, so to speak, let me answer... Read more

The role of leaders can be traced to the Bible, to Machiavelli in The Prince, and to Sigmund Freud, who said, “Groups depend on a leader for their identity and sense of purpose.” Management scholars—Abraham Zaleznik, Warren Bennis, John Kotter, Ron... Read more