Articles by Mitch Millstein
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Mitch Millstein, CFPIM, C.P.M., CQM, CQE is a Process Improvement & Supply Chain Management Consultant. He has implemented Lean Six Sigma and Performance Measurement in departments as diverse as human resources, sales, marketing, finance/accounting, service-delivery, logistics, engineering, warehousing and production. Mitch has helped distributors, retailers, insurers, accounting firms, banks, hospitals, for-cause non-profits and manufacturers. He is currently studying for his Ph.D at the College of Business – University of Missouri.
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In our last article we defined the key performance measures that this hospital HR department used to guide its improvement activities. One of the major problems identified by the scorecard was the time it took to fill job openings for nurses. We therefore undertook a Lean Process Improvement project to eliminate the non-value-added steps in the recruiting / hiring process. ...Full Article »
In our last article, we debunked the myth that people perceive Lean is a manufacturing process improvement tool… that it couldn’t be applied to a department such as Human Resources. This month we will show how to kick off a Lean Six Sigma project. The First Step of Lean Six Sigma – Measuring Performance The first step of a Lean implementation is to make sure you...Full Article »
Misunderstandings about Lean Six Sigma There are many misunderstandings about Lean Six Sigma. Here are some common ones: Lean Six Sigma is a manufacturing process; it is about cutting jobs; being leaner and meaner; it is only for big companies. Lean Six Sigma is not any of these. Instead, it is a set of tools to identify and eliminate non-value added steps in your organization...Full Article »
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