Vicki Bartelt:
Add as a Colleague
01/27/2012 9:29:11 PM EST
There are many variables that would I would need to answer this. Some situations require detailed documentation while others may just require an initial coaching. Perhaps you could give us a specific scenario:
1. What type of incident? Witnessing illegal activity on the job or activity prohibited by company policy? Equipment malfunction? Time card fraud? Safety violation? Sexual harassment? Discriminatory behavior? Bullying? Confrontation with a co-worker, client, or vendor? Selling an item with no price affixed?Product not meeting quality assurance standards? etc.
2. Position and classification status (non-exempt or exempt) level of person dealing with the incident?
3. Training or capability of person dealing with the incident?
4. Seniority or tenure with company (fairly new employee vs seasoned employee?
5. Size (headcount) of company?
6. Company in the USA?
7. Is there a Human Resources Department, if needed?
8. Has any precedence been set previously for similar situations?
9. Has any training been given by the company or elsewhere regarding what to do in such an incident?
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