Analyzing Your HR Service Delivery Model: How To Define and Measure Value in Customer Outcome Terms
Posted: 01/08/2013 12:00:00 AM EST | 1
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HR departments are increasingly being seen as business partners by organizations, and as such are expected to prove their worth when it comes to meeting a company's strategic goals.
Once, HR customers were all within the organization. But now, the definition is arguably widening to include the external customers of a business. Performance is now increasingly being looked at in customer outcome terms.
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thought provoking...
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