HR Shared Services: Optimizing the Technology

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This FREE webinar was recorded on:
December 04, 2013
10:00 AM - 11:00 AM EST

In July of 2013, Gartner revised a previously-published paper titled “HR Shared Services: Optimizing the Technology Options.  According to Gartner, the paper was written in response to an increase their clients’ desire to improve their HR Shared Service performance, by optimizing their technology platforms.  Within the paper, Gartner defines “Key Features of an HR Shared-Service Solution.”

In this webinar, you’ll learn how a global pharmaceutical company is using many of these Key Features as the foundation of their Service Center platform,  and how they’re continuing to build on this foundation to deliver a superior employee experience, while reducing the cost of service delivery.

Specifically, you’ll learn how this company is:

  • Delivering a consistent employee experience through multiple channels.
  • Using Call Scripting to guide Agents’ interactions with employees.
  • Seamlessly connecting with external partners in the service delivery process.
  • Gaining insights into service needs and demand through clear reporting
  • Using Service level Agreements (SLA’s) to manage and prioritize work in the Service Center.

Susan Swayhoover, Director of HR Shared Services for Sanofi -  one of the world’s largest manufacturers of prescription pharmaceuticals - will be the presenter.  Sue will be joined by Jim Watson, Senior Solution Consultant for Neocase Software.

Presenters:

Susan Swayhoover
Director of HR Shared Services
Sanofi
Jim Watson
Technology Services
Neocase Software, Inc.
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.