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Measuring Your Recruitment Department Using a Single Metric

Posted: 03/17/2010

While most recruitment organizations struggle to define the metrics necessary to measure their business, Fifth  Third Bank has developed a Performance Management System (Magellan) that can quantify their performance to key stakeholders in a single measurement (the department’s ‘stock price’). In this enlightening session, you will learn how Fifth Third Bank leveraged Voice of the Customer data with respect to quality, cost and delivery to develop a scalable management system that takes into account weighted customer specifications, hiring volume variation, etc. and actually compares (and ranks) the performance of each and every recruiter.

In addition, Fifth Third Banks, VP of Recruiting , Shawn Harter and VP of Recruiting Operations, Richard Newsom, and David Szary, Founder/Partner of Lean Human Capital, will show you how they have used LEAN Human Capital’s data-driven resource planning methodology to define the organizational structure required to migrate to an efficient, just-in-time hiring solution cutting unnecessary waste (and cost) from the staffing supply chain.


Tags:   human resources | talent management | metrics | measurement | recruitment | LEAN | human capital | Fifth Third Bank

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KPacheco 09/20/2010 11:43:52 AM EDT

I agree I really liked the message of the video but without the slides it is hard to follow and does not help me.
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adrie.swanevelder 07/20/2010 5:01:19 AM EDT

This sound like revolutionary work - any possibility of obtaining the presentation done at the conference - it's a bit difficult to follow without seeing the slides. Adrie Swanevelder - Head of HR analytics for Standard Bank
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