Shared Services

With the benefits of shared services now widely realized, it's time for savvy HR departments to move onto the next phase. Full Article »

Timing is everything-- but how does a company know when it's the right time to expand and bring new functions into the shared services center? Janie Lunday, Director of HR Shared Services for NEC Corporation, speaks with HR Today about their model. Full Podcast »

Without self-service systems in place, employees have to phone the call center or trigger a manual process to get something done or query data about their remuneration. Many self-service HR systems allow users to customize their interfaces to suit their roles and even set up favorites if they regularly perform the same transactions. Importantly, the user screens should be intuitive and easy to navigate since employees will be casual users of the system and not build up much proficiency through frequent usage. Full Column »

Shared services owners have mastered the transition of teams and functions into shared services centers. Shared services centers have been routinely moved offshore and have successfully unlocked labor arbitrage effects. All in all, shared services organizations have achieved expectations on savings. Do shared services also fulfill the promise of turning administrative processes into a service to the business? Reviewing the feedback from shared services owners over the past years highlights that service quality is slowly but surely outpacing every other priority on the shared services owner’s a Full Whitepaper »