HR Shared Services Success With Cloud-based Manager Self-service

While Employee Self-Service (ESS) has gained popularity and contributes heavily to better operating margins for employers, why has Manager Self-Service (MSS) lagged?

Two major reasons:

1) Until recently, there had been no significant innovation in MSS technologies;
2) A lack of understanding of its relative importance in overall profitability and workforce management made it a lower priority. 

No HR Shared Services (HRSS) solution can be truly effective without a robust MSS application sitting on top of a company’s knowledgebase – one that enables line managers to perform online HR tasks and search for policies and procedures across a wide spectrum of HR processes – without HR intervention. 

Advancements in the functionality of cloud computing, best-in-class advisory content for HR managers and professionals can now be communicated via a hosted, online knowledgebase housing HR policies, benefits, decision support tools, and up-to-date regulatory information, procedures, best practices, FAQs, and policies – all researched, created and maintained by HR professionals.

Through automating administrative HR processes and empowering your organization’s managers, your HR staff can focus on strategic, value-added employee initiatives -- solutions that directly support business operations and company programs and substantially improve a company’s bottom line.

Manager Self Service benefits include enabling managers to focus on hiring, crossboarding and succession planning in order to build the most effective team, successfully completing employee performance reviews within company deadlines and per company standards, approval of time off, training and salary adjustments, – all empowering managers to successfully manage their teams with less dependence on your HR department thus maximizing workforce potential while reducing HR involvement and increasing your organization’s margins.
 

• A SaaS based manager self service system with an underlying knowledgebase enables:
• A single point of access to personalized information based on roles of managers and their staff
• On-demand coaching for consistent execution of company policies
• Effectiveness of manager self-service solutions by merging relative  content with decision support tools
• Minimization of risk and increased compliance by arming managers with accurate answers for employees.
• Access to manager handbooks, policies, coaching and “fast answers”   
• On-demand, configurable, searchable knowledgebase with policies, work/life event checklists, and customized HR content
• Access to thousands of up-to-date state and federal regulations, best practices, case studies, and checklists to ensure 100 percent compliance with current legislation reducing legal and administrative costs
• Company branded look and feel
• Integration with all popular HR, ESS, MSS and eBenefits solutions

Adopting manager self service with SaaS technology is rapidly becoming recognized as a key to HR service delivery success – and a best practice for Human Resources Shared Services.

About Enwisen Resource Center

Enwisen is the leader in Software-as-a-Service solutions that help employers provide better HR Service Delivery – with fewer resources and lower costs. Enwisen's HR Service Delivery Suite includes solutions for HR Shared Services, including a personalized, searchable HR Portal/Knowledgebase and HR Case Management tool; Onboarding; and Total Rewards.  Enwisen's HR Portal/Knowledge also is used by many employers as its employee portal, or deployed in conjunction with tools such as SharePoint to create and maintain effective HR portals.

Hundreds of employers have utilized Enwisen's HR Service Delivery and HR Shared Services solutions to apply a multi-tiered approach to HR Service Delivery (for more information on this approach see the Multi-Tier whitepaper here in the Resource Center) to transform HR – realigning resources and saving hard dollars.  According to Gartner's 2008 “Multi-Tier Approach to HR Service Delivery” report, employers deploying this approach can reduce their HR Service Delivery costs by 20-50 percent.

Enwisen has produced measurable results for employers of all sizes and industries, including Unisys, Nissan North America, Hershey Entertainment & Resorts, Embry Riddle University, Fox Entertainment, ConAgra Foods and more.