Evolution of HR Shared Services
Editor’s Note: This webcast is an overview to Richard Bye’s session “Evolution of Shared Services: Dell’s Progression from a Country Model to a Global Shared Services Center”” at IQPC’s HR Shared Services and Outsourcing Summit. Learn more about IQPC’s HR events here.
As transformation continues from HR to the HR Shared Services group, Dell’s progression has enabled the company to fully utilize a cohesive team of over 150 employees across Europe, Asia and the Americas. By having a comprehensive plan and utilizing advanced technologies the company is world renown for, Dell has already transitioned over 1/3 of their processes to the global scale.
Richard Bye, Director of Global HR Operations for Dell, speaks with Human Resources IQ on the best practices for a timely and cost effective HR Shared Services global transformation. Bye illustrates how to:
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Transform to a global Shared Services hub by creating service centers based in low cost countries
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Understand the progression of Shared Services from a country-based model to a regional “hemisphere” model to a global model
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Pinpoint business processes within your company that are best left at the regional level
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Utilize multiple HR Shared Service centers for seamless “one unit” appearance to the end user
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Determine forefront technologies and support that are critical to a global model
HR Shared Services center | global shared services | HR Shared Services global transformation | Richard Bye | Dell
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