CustomerExperience
How the changing landscape of CX and EX is Growing Business
December 04 by Qualtrics Employee Experience Management SoftwareCX has been a focus area for sometime and EX has now joined CX as a business imperative . The main driving factor behind increasing adoption of CX and EX has been digital technology. The right technol...
Inspiring employees to deliver great customer experiences
July 03 by Lindsey GoodchildWith retailers such as Toys 'R' Us, Sears, and Claire's closing shop, the industry has learned a big lesson this year. No, it's not that retail is dying. It's that consumer expectations have changed w...