Whitepapers

"You can't build a reputation on what you're going to do," observed Henry Ford. Or, to put it another way, actions speak louder than words. In the world of enterprise, an employee’s personal legacy is the sum of their contributions, large and small, adding up to a tangible marker of value. The right social recognition program provides a platform to celebrate, share, and infuse the corporate intranet with these success stories. It delivers a record of an employee’s greatest hits to date. Why is this important? As this paper will show, encouraging personal legacy through social recognition has a powerful ripple effect, one that propels enterprise success. learn more

Tags:   TemboSocial | Steven Green | Tech | Business Strategies | Talent Management

The war for talent is intensifying. In the developed countries of the world, businesses are finding it increasingly tough to recruit and retain skilled employees. Ageing populations are only part of the problem. Even where the workforce continues to grow, as in the US, the gap between the skills companies need and those being provided by educational institutions is widening. Developed-country firms, moreover, are now facing stiff competition for the best people from an unlikely source—emerging markets. Nearly two-thirds of executives in this Economist Intelligence Unit survey conducted for this study expect employee recruitment and retention to become tougher over the next three years, and over one-fifth see this as becoming “significantly harder”. It is no surprise, then, that talent management is moving up the corporate agenda. These are among the key findings of this research brief, conducted by the Economist Intelligence Unit and sponsored by SAP, into the nature of the talent challenge in developed markets and how companies there are implementing talent management strategies. learn more

Tags:   SAP | Talent Wars | Economist | Tech | Talent Management

For years, enterprises have been striving to ensure that employees can productively collect, update and access information where and when their work takes place. The fact that an increasing amount of work takes place away from a traditional desk—whether at a customer site, airport, home, coffee shop or conference room—means that the increasing usability and reliability of mobile devices has led to widespread deployment. Organizations are leveraging smartphones and tablets to extend HR data and processes, spawning new thresholds of efficiency, decision-making and competitive advantage. This Research Report by Bloomberg Businessweek for SAP provides new insights, examples and data on how mobility is impacting enterprise applications, data and processes, with a particular focus on human resources applications. learn more

Tags:   SAP | Bloomberg | HR Technology

At most organizations, the workforce is both a significant expense and the most important asset. In order to manage the workforce appropriately — and in turn to serve the business as a strategic partner — HR needs to implement consistent, integrated, and flexible processes and systems. In effect, HR needs to implement best practices that are supported and facilitated by integrated, robust systems. This research will describe how, by establishing best practices that are supported with technology, HR will achieve greater efficiency (by reducing the burden of handling administrative tasks) while delivering strategic value (by equipping managers with the right information at the right time) to the organization. learn more

Tags:   strategic HR | HCM | SAP | IDC | strategic business partner | HR Technology | Business Strategies

According to the U.S. Department of Labor, the number one reason people leave their jobs is lack of appreciation. These figures speak to the challenge of talent retention and employee engagement, illustrating that a troubling percentage of employees who feel undervalued move on to what they hope will be greener pastures. But what of the productivity of those that remain? Discretionary effort is directly linked to feeling valued. If you believe that your efforts matter, then you will be less likely to leave and more likely to invest greater effort into your job each day. This whitepaper will discuss how social recognition brings to light the contributions and milestones of the employee and transmits the story across the corporate intranet. Recognition becomes a cultural asset, infusing the social intranet with stories of success and achievement. learn more

Tags:   TemboSocial | Social recognition | employee recognition | employee incentives | Tech | Business Strategies | Talent Management

Shared services owners have mastered the transition of teams and functions into shared services centers. Shared services centers have been routinely moved offshore and have successfully unlocked labor arbitrage effects. All in all, shared services organizations have achieved expectations on savings. Do shared services also fulfill the promise of turning administrative processes into a service to the business? Reviewing the feedback from shared services owners over the past years highlights that service quality is slowly but surely outpacing every other priority on the shared services owner’s agenda. In fact, service quality has even outpaced cost savings on shared services owner’s priority list. learn more

Tags:   HR shared services | HRSS delivery | SAP | Shared Services

Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. While software licenses and maintenance typically represent no more than 3% to 5% of a BPO provider’s total cost, they directly drive process automation that immediately impacts the cost of operations. Technology drives the BPO cost structure in three ways: it enables economies of scale, supports sustainable process optimization, and makes labor arbitrage possible by connecting and controlling remote location workflows. This whitepaper will discuss how organizations can balance their needs for personalization and standardization of outsourced processes by creating the capacity to design process and IT implementation jointly. learn more

Tags:   BPO | Business Process Outsourcing | process automation | SAP | HR Technology

Although early customers of human resources outsourcing (HRO) are moderately satisfied, many are not achieving the benefits they expected from these deals. Among them are transforming HR into a strategic function, improving business results and enabling innovative process improvements.Learning from the experience of satisfied HRO customers, it’s clear that improving the situation requires both buyers and service providers to view the relationship as a true partnership. This report is based on interviews with HRO practitioners, as well as forward-thinking consultants and industry analysts, who discussed the financial and strategic value that companies may achieve from HR BPO and—most important—what needs to be in place to reap those rewards. learn more

Tags:   strategic HR | HR Outsourcing | SAP | HRO BPO | HR Technology

Since 1928, Brookshire Grocery Company (Brookshire’s) has adhered to a “people first” operating philosophy that has helped the company grow to more than 150 supermarkets, 3 distribution centers, and approximately 13,000 partners (employees). To support this growth, Brookshire’s wanted to retire its disparate legacy software applications and integrate all of its business processes and data on a unified software platform. Brookshire’s selected the SAP® Business Suite applications. This whitepaper outlines Brookshire's multiphase implementation of the software and how their decision has allowed them to better service their customers. learn more

Tags:   Brookshire's | HR technology | Hr software | improving business processes | streamlining HR | automatic HR | human capital management | Business Strategies

Failures in talent management are an ongoing source of pain for executives in modern organizations. Over the past generation, talent management practices, especially in the United States, have by and large been dysfunctional, leading corporations to lurch from surpluses of talent to shortfalls to surpluses and back again. It’s time for a fundamentally new approach to talent management that takes into account the great uncertainty businesses face today. Fortunately, companies already have such a model, one that has been well honed over decades to anticipate and meet demand in uncertain environments—supply chain management. By borrowing lessons from operations and supply chain research, firms can forge a new model of talent management better suited to today’s realities. This brief looks at the context in which talent management has evolved over the past few decades and its current state. learn more

Tags:   Peter Capelli | Talent management | recruiting | Tech |

Talent acquisition is at the heart of talent management for many organizations. From the days of medieval guild apprenticeships to help wanted classified ads to modern job boards and social networking practices, organizations have been working to make the process of finding, hiring, and deploying new employees better. The goal is not only faster, easier, cheaper process, but one that also delivers better quality candidates. The rise of automated recruitment technology has helped organizations make great strides toward this goal. Based on over 400 survey respondents to Aberdeen's August 2010 Talent Acquisition Strategies study, this research brief will show the impact of automation on both quality of hire and quality of the hiring process. learn more

Tags:   recruitment | recruitment technology | HR automation | SAP | Aberdeen | HR Technology