consistency
Retail Insights: Consistency is Key
August 29 by HR Exchange Network EditorAchieveGlobal surveyed 2,500 U.S. customers to gather insight into how retailers can capture higher wallet share through a consistently good customer experience. Competing on price is rarely a susta...
Human Resources and the Science of Persuasion
September 10 by Hugh MacDonaldThe art of persuasion is very important in the workplace. A great book, one that belongs in the toolkit of every human resources professional is Robert Cialdini’s The Science of Persuasion, (200...