Frontline employees drive our business – they service our customers, sell our products, and create our brand. Delivering learning and development to frontline employees is crucial and often difficult to get right. Many frontline employees spend their time directly with customers, away from desks and access to formal training. And delivering ineffective learning and development to these employees can create big disruptions in their ability to drive your business forward.
Vince Pace is an HR technologies director at Avanade, the leading provider of business technology solutions and managed services that connect insight, innovation and expertise in Microsoft technologies.
Steve Parker is vice president of HR strategy and transformation at SumTotal Systems and a former HR executive. At SumTotal, he uses his background and deep understanding of successful HR strategies, processes and technologies to deliver remarkable results to customers.
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