How to Improve In-House HR Service Delivery with Fewer Resources and Lower Costs
Presenters: Kelvin Lovely , Barbara Levin
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This FREE webinar was recorded on:
Wednesday, March 30, 2011, 12:00 PM - 1:00 PM ET 
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Sponsor 
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If your organization’s HR efforts are hindered by the lack of budget and resources, this webinar will be a valuable 60 minutes of your time.
Learn how a multi-tier approach to delivering in-house HR services can actually help you improve HR Service Delivery – yet with fewer of your valuable resources and lower hard-dollar costs. This webinar will show you how employers are using this approach to:
- Reduce the time HR talent spends on administrative tasks from 70-80 percent to as low as 6 percent
- Drive employees to personalized, searchable “Tier 0” portal to answer their own HR questions 80-90 percent of the time
- Staff HR service centers with fewer reps handling higher call volume – and 80-90 percent 1st call resolution
- Reduce hard-dollar HR Service Delivery costs by 20-50 percent
Join Kelvin Lovely, Enwisen’s HR Shared Services and HR Service Delivery Business Process Consultant, with 25+ years of consulting and hands-on experience leading major organizations through HR transformation and the establishment of world-class HR Shared Services operations for this important webinar. Kelvin will be joined by Enwisen’s Barbara Levin, a frequent author and industry speaker on HR Service Delivery transformation, who will share examples of customer success stories.
Presenters:
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Kelvin Lovely
Senior Professional SPHR |
Kelvin Lovely is a Business Process Analyst with Infor. He is a Senior Professional in Human Resources with over 25 years of extensive HR and Operations experience. His professional experience includes managing the HRIS function, the design, development, implementation and operation of the HR Services Center for Allstate Insurance and leading the Shared Service Delivery Center for Anderson Consulting and Accenture’s HR Business Process Outsourcing organization.
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Barbara Levin
Senior Vice President of Marketing and Customer Community Enwisen |
Barbara Levin is the Senior Vice President of Marketing and Customer Community for Enwisen, with more than 20 years' experience in HCM product and business strategy. She works closely with industry end-users, analysts and others to explore new and innovative ways to leverage HR technology to achieve business goals. She is a frequent speaker and author in the HCM technology industry.
About Enwisen Resource Center
Enwisen is the leader in Software-as-a-Service solutions that help employers provide better HR Service Delivery – with fewer resources and lower costs. Enwisen's HR Service Delivery Suite includes solutions for HR Shared Services, including a personalized, searchable HR Portal/Knowledgebase and HR Case Management tool; Onboarding; and Total Rewards. Enwisen's HR Portal/Knowledge also is used by many employers as its employee portal, or deployed in conjunction with tools such as SharePoint to create and maintain effective HR portals.
Hundreds of employers have utilized Enwisen's HR Service Delivery and HR Shared Services solutions to apply a multi-tiered approach to HR Service Delivery (for more information on this approach see the Multi-Tier whitepaper here in the Resource Center) to transform HR – realigning resources and saving hard dollars. According to Gartner's 2008 “Multi-Tier Approach to HR Service Delivery” report, employers deploying this approach can reduce their HR Service Delivery costs by 20-50 percent.
Enwisen has produced measurable results for employers of all sizes and industries, including Unisys, Nissan North America, Hershey Entertainment & Resorts, Embry Riddle University, Fox Entertainment, ConAgra Foods and more.
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Thanks for the update. I really appreciate the efforts you have made for this blog.
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Replies (0)|
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i need to be a profesional hr please me attainn that
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Dear Sir , i would like to ask you if there is any certifcation programs provided by IQPC as well as we at KJO looking to conduct certifcation programs to develop our staff. i need your support on this.
Kind regards,
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Welcomed information which is critical towards performance management and measurements.
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Presenter: Kelvin Lovely -
Presenter: Kelvin Lovely -
Presenter: Kelvin Lovely
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Contributor: Michelle Grant -
Contributor: Michelle Grant -
Contributor: From the HRIQ Editorial Desk -
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Contributor: Barbara Levin -
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